Free 0345 numbers might seem like a great idea, but if you are a Vodafone pay-as-you-go customer, it can cost you 30p per minute to call an 0345 number. Unsurprisingly, this is a tactic designed to get you to buy more minutes or bundles from them. Read on for more info on how to make sure that you’re not spending any of your hard-earned cash unnecessarily.
What are 0345 Numbers?
0345 numbers are non-geographic phone numbers (NGNs) used by businesses and organizations to enable their customers to contact them. Calls to 0345 numbers from landlines and mobile phones cost the same as calls to landline numbers starting 01 or 02, and are included in any inclusive or free minutes allowance.
The main benefit of 0345 numbers for business communications is that they can route calls to the most appropriate call center or department, regardless of location. This can help to improve customer service levels and reduce costs.
0345 numbers can also be used to set up call forwarding or call diverting services, so that calls can be directed to another phone number if the original number is unobtainable.
If you are a pay-as-you-go customer, you will need to have enough credit on your account to cover the cost of the call. The cost of calling an 0345 number from a pay-as-you-go mobile is typically 30p per minute, with a one-minute minimum charge.
Calls to 0345 numbers are free from all major landline and mobile networks in the UK, including BT, EE, O2, Three, Virgin Media, and Vodafone.
Are 0345 Numbers Included in Vodafone Minutes?
If you are a pay-as-you-go customer and you have questions about whether or not 0345 numbers are included in your Vodafone minutes, the answer is yes! 0345 numbers are considered standard landline numbers and are therefore included in your Vodafone minutes.
This is good news if you need to contact Vodafone customer service, as the 0345 number is free to call from your Vodafone mobile. You can also find the 0345 number on the Vodafone website, so you can save it for future reference.
If you are a contract customer, then you may have unlimited minutes which means that 0345 numbers are always free to call. However, it’s always worth checking your contract just to be sure.
So there you have it! The next time you need to contact Vodafone, you can do so without worrying about using up your minutes.
Calls to 0345 Numbers Cost 30p/minute on Pay-as-you-go
If you are a Vodafone pay-as-you-go customer and you make a call to a 0345 number, it will cost you 30p/minute. This charge is in addition to the standard per-minute rate that applies to all other calls.
Calls to 0345 numbers are classed as ‘special services’, which is why they attract this additional charge. Other examples of special services include calls to 0845 and 0870 numbers, as well as international calls.
If you regularly need to make calls to 0345 numbers, it might be worth considering a Vodafone pay monthly contract. On pay monthly contracts, calls to 0345 numbers are included in your monthly minutes allowance (subject to a fair use policy).
So, if you are a Vodafone pay-as-you-go customer, remember that calls to 0345 numbers will cost you 30p/minute. And if you’re on a pay monthly contract, check your minutes allowance before making any calls, as there may be an additional charge if you exceed your allowance.
Conclusion
If you are a pay-as-you-go customer and you’re wondering whether or not Vodafone includes numbers in their minutes, the answer is no. This means that if you’re calling a landline or a mobile phone, the number of minutes used will be deducted from your balance. However, Vodafone does offer free calls to other Vodafone customers, so if you have friends or family on the network, you can call them without using up any of your minutes.